{"id":49273,"date":"2023-03-17T21:38:31","date_gmt":"2023-03-18T02:38:31","guid":{"rendered":"http:\/\/totfc.net\/?p=49273"},"modified":"2023-03-18T21:38:40","modified_gmt":"2023-03-19T02:38:40","slug":"a-feeling-really-old-moment","status":"publish","type":"post","link":"https:\/\/totfc.net\/?p=49273","title":{"rendered":"A feeling really old moment"},"content":{"rendered":"

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I went to Willy\u2019s the other day to pick up dinner, and like most intelligent human beings who value their time, I placed an order online with the hopes of timing my drive just right to where I could arrive right at the expected time of ready to pick up, grab my food and be on my merry way home, with minimal waiting necessary for me, my kids, mythical wife and our au pair.<\/span><\/p>\n

As if I can\u2019t say more positive things about my de facto favorite eatery chain in Atlanta, Willy\u2019s is usually really good about meeting their estimated times, and more often than not, whenever I place an online order, it\u2019s ready and waiting for me whenever I do arrive, and whenever that\u2019s the case, I\u2019m satisfied and feeling smug at walking out with my food while there are a line of schlubs waiting to order.<\/span><\/p>\n

Except for this one particular location, which ironically is the one closest to my home.\u00a0 There was once a point where I could quite literally say that I\u2019d been to every single Willy\u2019s location, so I could say with conviction that this one is the worst Willy\u2019s in their entire company network.\u00a0 Now I know they\u2019ve expanded a little bit since I was the Burrito King of Atlanta<\/a> but I\u2019d still wager that this specific location is probably still the worst of them all.<\/span><\/p>\n

And it\u2019s not because they\u2019re in the hood or somewhere unsafe and sketchy, quite the contrary, they\u2019re in one of the lily-whitest, upper-middle class parts of the Metro Atlanta area. \u00a0But the problem remains as predictably same as any poor performing restaurant, the fault of bad employees.<\/span><\/p>\n

The thing is, the employees aren\u2019t bad because they\u2019ve got attitudes or are lazy, it\u2019s just this particular Willy\u2019s location is that they\u2019re staffed from the pool of people in which they\u2019re located in, which in this case is a bunch of mostly white, high school teenagers, whom mostly come from a place of privilege.\u00a0 And it\u2019s no more prevalent than how often this place is completely overwhelmed by basic orders, leading to long waits, mistakes in orders, and a whole lot of reasons why I should really stop going to this location, but I keep coming back because I like Willy\u2019s, and I keep telling myself that things might have changed by now.<\/span><\/p>\n

Anyway, the reason this brog post comes to fruition is because when I got to this Willy\u2019s, I was right on time to the estimated time of readiness, and I enter the restaurant and walk straight to the shelf of online orders and lo and behold, there\u2019s no bag with my name on it waiting for me.\u00a0 In fact there\u2019s no bags at all, but then again I\u2019ve realized that I\u2019m smarter than most people in my area by how much more I seem to utilize online ordering than others.<\/span><\/p>\n

I stand around for a minute or two, hoping someone would emerge from the prep area with a bag bursting with my order, which doesn\u2019t happen, so I put myself into the line of sight of the cashier who\u2019s this blond, teenage-looking Chad.\u00a0 At this point, I can see a couple of tickets hanging from a board.\u00a0 Chad doesn\u2019t say anything to me despite making eye contact with me, so I blink first and ask him about my order which was scheduled to be ready by now.\u00a0 He has no answer to my query, and resumes making pre-made baggies of tortilla chips.\u00a0 My eyebrow scrunches at this completely useless response to a simple question.<\/span><\/p>\n

There\u2019s a manager pacing between the grill, kitchen and the prep area, and when he sees me, he blurts out to Chad why he\u2019s not helping me, and that I\u2019m clearly standing in front of him because I need some help.\u00a0 I explain that I\u2019m waiting on my online order, and that I can see my ticket there, and it looks unfortunate that I\u2019m behind what appears to be a fucking catering order and who the fuck makes a catering order at 5 pm on a Friday and why would they even take it much less try to fulfill it right before the dinner rush??<\/span><\/p>\n

But then for the next few minutes, I watch as the poor overwhelmed manager has to basically hold Chad\u2019s hand at instructing him to demonstrate some common sense and feel for the room, because it\u2019s clear that Chad has absolutely no understanding of customer service work, and I\u2019m feeling really old in thinking that the kids these days are fucked and spoiled and that the future is fucked for white America and it\u2019s no wonder the food service industry\u2019s reputation is in the shitter now.<\/span><\/p>\n