If I had to pick an airline, I’m a Delta guy.  I’m pretty cool with Southwest too, even though I kind of resent that they absorbed AirTran and 86’d all of their low fares to Virginia.  Spirit isn’t terrible as long as you plan well and understand you are literally taking the MegaBus of the skies. 

But I can’t really say that I’ve given much thought to United Airlines as an option, even when there was that period of time after they kept tripping over themselves repeatedly, and I figured they’d have to drop their fares aggressively in order to regain some customer equity, but that never really happened.

Not to mention, being in Atlanta, the land of Delta, United doesn’t really have that much of a presence here, but they are still an option for most continental destinations.  But since I don’t really feel like being racially profiled and I’m pretty sure the settlement of letting them kick my ass and throw me off a flight won’t be as good as that first Asian guy who got owned, I never really saw any advantage to considering flying with United.

That is, until this true story of heroism came out, where a United flight attendant told a woman with a crying baby that it was prohibited for her baby to cry for more than five minutes, which resulted in the following:

Bala wrote that her family “will never fly on United again.”

Continue reading “How United Airlines got their groove back” →