Tag: travel

I guess this makes me sound old

~ dannyhong ~ Leave a comment

A few years ago on Thanksgiving, my family missed our flight. 

Actually, we did not miss our flight, but rather we missed the recommended two-hour check-in period because mythical wife and I were parents new to two kids, had a boatload of cargo to haul with us, and had to check-in at a service desk, instead of just going straight to security as if we didn’t have all the extra crap.  And the only reason why we missed it is because ATL’s parking garage is the worst in the nation [fact] and the 15 minutes in which it took us to get from car to terminal was the difference between making it and not.

Being late, I can take responsibility for.  Airline travel these days is a stressful ordeal most of the time, multiplied by the fact that it was a holiday.  Add to the fact that parenting is hard, especially at the time, two kids under the ages of two.

What really bothered me about the whole situation was the fact that after we were told that we would not be getting onto our flight, was the fact that for the next hour and 50 minutes, while I was on the phone with Delta trying to figure out what our options were, was knowing that our aircraft was sitting there, still waiting for cargo to be loaded, still waiting for people to board, still, just fucking waiting.  Meanwhile, thanks to some uppity gate agents hiding behind the subjectively conveniently wall of protocol, my family was denied clearance, and I had to drop $700 on the spot for two new day-of holiday tickets in order to go to Virginia for barely 12 hours, all for being 10 minutes past a recommended check-in time.

Look, I know that rules are rules, and my family wasn’t there at precisely 2+ hours before departure time.  But I’ve witnessed in my rather copious flying experiences people in way more dire and illogical, and should-be-fucked situations emerge victorious, all because there’s a generous amount of discretion, grace and ability to read the room involved with being in airline customer support.

I was ten minutes late.  I wasn’t a dick or raised my voice or created a scene with the agent.  I also understand the needs of the baggage handlers and that their time needs to be accounted for.  I wasn’t asking for super special treatment, and to be escorted through security through special assistance.  I just wanted a little bit of grace and understanding for our parenting situation, and a little bit of leniency on the time, especially since there was more than enough of it remaining to make our flight.

But no, we were stonewalled, marked as no-shows, and not allowed to advance on our original itinerary.  The reasonable flights were refunded as credit, but that needed to be used immediately along with $700 extra dollars to book two new flights, and it led to a real shitty holiday travel experience.

All because a gate agent didn’t really feel like working, and used the wall of protocol to shield themselves behind.

It’s not lost on me that from a cold hard facts point of view, the agent did nothing wrong.  From a procedural standpoint, they did everything to the T, and when the day is over, you really can’t ask for much more from an employee.

Nobody is required or expected to go above their required duties, and I know there’s a lot of gray area when it comes to Office Space debates on doing the bare minimum versus trying to do more, but when the asks are not difficult or require little extra effort, but the result is the satisfaction and gratitude of helping another person accomplish something, why the fuck not give it a whirl?

I’m sure that there have been points in my life where I’ve hidden behind the exact same wall of protocol, but I’m fairly certain that if I did it, it was coming from a place of antagonism, and I was probably aware that my refusal to budge was going to be seen as an act of hostility, from whom I was being obtuse with.

Well that introduction went a little long, because what the whole point of this whole post is that I recently had a situation with a colleague, where I asked for some assistance with a project, and was met with a surprising amount of resistance, a deflection from a shield of protocol, and a conclusion where the task was not completed, and will have to wait an entire week for this person to come back from PTO before it gets completed.

Like the airline story, they’re not in the wrong with the course of action that they chose to take, but the ask I had for them was to convert two sentences and three bullet points into a smaller, digestible 2-3 sentence paragraph; a task that I’ve seen not just any copywriter, but this specific copywriter accomplish in less than five minutes.  I even vetted the ask with them over Teams before entering the request into Workfront, which was met with a response indicating how easy it would be.

But once they received it in Workfront, they responded to the group that the due date for the task was already past-due because our PMs are suspect in capability, and that it would have to wait until the following week due to their upcoming PTO, and that they recommended assigning it to another copywriter if it was urgent.

To this type of response, I scrunched my brow at the screen, and wondered why the fuck they had agreed upon its ease if they weren’t going to help out with it in the first place?  Furthermore, this all happened at like 10 am in the work day, there was more than enough time to just knock it out, then I could do my part, and we could close the entire project out, and that would be one less ticket looming over our workloads.

Aggravated, I decided to not reassign the task, and to make sure it remains on this copywriter’s plate.  It has the time, but it could have been done so much sooner, and on principle, I’m going to make sure that they still do it, and lord help me if they complain about their workload when they get to it then.

I get wanting to coast before a vacation, but I’m also the type who absolutely abhors the idea of anyone having to pick up or fill in or finish something that I started.  I’m a monster when it comes to trying to close out all my tasks, tie up all loose ends, and knock out anything that can be knocked out before I go radio silent.  To me, it just seems like common courtesy, but as I very well have learned throughout my life, nobody works harder than a Korean, and I feel as if I’m a step above the rest on top of it.

Ultimately, my mind immediately thought to the notion that this wasn’t just ordinary apathetic work avoidance, but rather more typical to Gen-Z work ethic, and no matter how nice and chipper and glowy of personalities a worker can be, the barest of bare minimums is to be expected, and that anything that might be construed as exceeding such, is absolutely out of the question.

Nice enough and chipper and pleasant as this copywriter is, they still turtled up behind the shield of protocol as if I were asking them to find the cure for cancer.  Shifting the request to the other copywriter was out of the question to me, because they’re younger and more apt to bitch about an additional request being made of them, and I don’t want to hear it.  But even in spite of all the remaining time in the day, they didn’t have the time to address my ask, but they did have time to get on the department Teams channel and wish a happy birthday to fucking Mariah Carey.

Perhaps the five minutes of doing such should be construed as five minutes of flagrant not-work time spent, and they should make up for it by spending five minutes on the task that I had asked them for.

Either way, I suppose complaining about the perceived work ethics of those younger than me qualifies as one of those things that justifies the fact that I’m old now.  Whatever though, at least I know I’m capable of getting shit done, even if others might consider such attribute as giving shit away.

Like sending gorillas to do custodial work

~ dannyhong ~ Leave a comment

That’s the best analogy that comes to mind when I think about the bright idea to send ICE agents to Atlanta Hartsfield-Jackson Intergalactic Spaceport, Nail Salon and Chicken Tender Museum in order to assist with crowd control and the nightmare scenario where the vast majority of TSA agents are no-showing because they’re not getting paid.  Sure, they’re marginally capable of perhaps doing some base job functions like staring at people menacingly while behind a gaiter and holding an automatic firearm so that people think twice about trying to cut any lines and shave an hour off their wait, but there’s a higher possibility that these ICE clowns make things worse, escalate a situation, and there’s probably going to be more arrests and possibly deaths, before any progress or civility is restored to the airport.

I’m just really glad that I don’t have any upcoming flight bookings coming up, because I’d probably punt on any airline travel I have coming up if it required me to go through ATL right now, because it doesn’t seem to matter when people are rolling up to the airport these days, the waits just seem to grow commensurate to how early people are showing up.

Mythical wife and I are current with The Pitt, and the most recent episode introduced a sub plot where two ICE agents bring a woman set to be detained to the ER, because she was most likely injured during a raid that they conducted.  And the presence of ICE in at the hospital passively makes all sorts of minority staff, patients and waiting patients to peace the fuck on out of the Pitt.

When Doctor Robbie tells them to stay the fuck to themselves and not be meandering around, they basically roid rage and attempt to interrupt the treatment of their detainee and send her to detention without treatment, with no regard for her injuries, and when an RN intervenes, he gets taken down and arrested as well, and in classic Pitt logic, there is no situation that cannot be made worse, somehow.

I feel like this is exactly what’s going to happen at ATL, with ICE wandering around the airport now.  All sorts of Hispanic and other minority would-be passengers will see them lurking around, and decide it’s not worth getting targeted and possibly detained and shipped off to a concentration camp detention center, and slip on out of the airport and ironically, ICE will have assisted in relieving the congestion of humanity at the airport, slightly, but seeing as how this was probably also the intention of the whole plan, it begins to grow the narrative that airline travel is becoming more of a white privilege than it already is.

Regardless, it’s just sad, laughable, and endlessly pathetic to see the state of, well, everything these days.  ICE agents trying to do TSA functions is like asking gorillas to do custodial work, at first they’d probably show remote capability of the bases of functions, but ultimately something is going to set them off, and ragey, power-tripping violence is going to be inevitable.

The craziest part about all these airport nightmares is that the guy sitting in the White House was named like 3,000+ times in the Epstein Files.

Fat chance airfares are coming down

~ dannyhong ~ Leave a comment

CBS: Airline industry projecting to save millions of dollars on jet fuel in 2026 on account of the massive amounts of collective weight loss throughout the planet due to GLP-1 drugs

It really is incredible.  GLP-1s have become so prevalent and so effective on such a massive scale, that it’s impacting an industry that requires some really creative routing in order to make a relation.  The correlation between weight loss drugs and the airline industry seems like quite the reach, but at the scale of the collective weight loss of the world, it actually makes perfect sense that the airline industry is set to start saving tons of money on jet fuel, if more passengers are weighing less than ever before.

The thing is, the first thought that came into my head upon hearing about this news was, will the airlines pass any modicum of these savings onto passengers?  Of course, that was a rhetorical question, because anyone with a pulse already knows the answer is, absofuckinglutely not.

It’s just like every single price hike in history in any business; companies get used to seeing the increased revenue, and it doesn’t matter at all if the reason(s) used to justify a price hike(s) are rendered invalid, there’s not a company in history that is willing to roll back a price hike, and the airline industry is one of the most flagrant at conducting such business.

Like when they used the fuel crisis of 2008 to jack up their fares, those fares didn’t come back down once crude stabilized.  When they basically colluded to eliminate free bags across the board, nobody was willing to be the disruptor and go back to free bags in order to undercut their competition, they had gotten far too comfortable with the bag fees adding to their bottom lines to risk lowering anything.

This is no exception; a plethora of reasons, including rising weights were blabbed in order to justify their fare hikes, and it won’t matter at all if the world has collectively dropped 5% of their weight, there’s a 0% chance that any airline is going to discount even a single fucking nickel from their fares.

If anything at all, they could feasibly go the other direction and start jacking fares up again, citing airplanes becoming too aerodynamic, and that they’re getting to their destinations faster, causing more crowding at airports, more idling, which of course, means the need for more jet fuel, or some other randomly convoluted justification to spin up more fare hikes.

Originally while I was thinking about this post, I was going to opine where all this collective weight loss is going, because the food that caused it still exists, and at what grandiose level does the Earth ultimately collapse upon itself from the collective increasing weight of, existence?

But once the wheels of piss and vitriol towards the airline industry get churning, it’s like an avalanche of shit-tily nihilistic opinions about a bunch of greedy old white fucks, and how much I think the general concept of investing is what is causing the world so much collective despair across the board.

I get that it’s a cool thing to hear that people are the world are losing so much weight thanks to GLP-1s, that the airline industry are slated to save nearly $550M in jet fuel this year, but when you stop to ponder what happens next and realize that consumers and travelers don’t stand to benefit from their magical savings, it just gets me all fired up and once again mad at the greedy ass business in the end.

A microcosm of what’s wrong with the airline industry

~ dannyhong ~ Leave a comment

I’m sitting at the gate, awaiting my flight.  I’m going to DCA, so I can go help my dad out with some stuff that I really shouldn’t have to help out with except for the fact that my dad isn’t a very capable individual and has increasingly just been chalking everything up to aging and doing his best to live out The Korean Story™.

I don’t often disclose my personal expenses, but in this case, this round trip to and from Washington DC is running me $570.  Way back, when AirTran still existed, I could get this exact RT for $159 if I played my cards right.  Full fare, and not when I had the ability to fly standby on a moment’s notice.  Obviously, inflation is a very real and unfortunate thing, and it’s been nearly 20 years since I used to be able to get those reasonable and cost-efficient fares, but the fact that it’s gone up 350% seems outlandish and reeks of white people greed.

The gate I’m sitting in is relatively deserted.  Flying on a Wednesday night is great in that regard.  The aircraft will more than likely have upwards of 140 seats all in all, but if I had to guess, maybe barely 50% of the aircraft will be full.  If I were still doing the standby thing, I’d be doing a dance at the gate because I would have a 100% chance of getting on this flight.

That said, there’s absolutely little reason why this fare should have been remotely close to $570.  There used to be a time when flight fares would fluctuate somewhat on account of the demand of a particular flight, and a flight like this should probably have been cheaper than what I was forced to pay just so I could help out a family member, because clearly there was not a heavy demand for the flight.  I’d hate to imagine what it might have cost to go Friday through Sunday.

I used to be salty when this route had gone up to like $379 from all carriers, but now I’d be doing cartwheels if I could get a RT for under $400 these days.

A few weeks ago, there was an article where Delta’s CEO Ed Bastian was quoted, saying shit along the lines of blaming low-cost carriers AKA Spirit and Frontier, for the degradation of airline passenger behavior throughout the country.  My knee-jerk reaction at hearing this was, sure, yeah, a lot of unruly people do fly Spirit and Frontier, that’s not entirely wrong, my own criticism has ol’ Ed Bastian in the crosshairs, because man is clearly so out of touch with the people that he probably doesn’t seem to realize that most people are probably unruly because they’ve been given no choice in life but to pay egregious fares in order to travel, and whether they take a low-cost carrier along with all the other unruly poors, or they shell out money they probably can’t afford in order to travel, they’re going to be bitter and pissed off about it in the end all the same.

I know that I’m feeling quite salty and full of piss at having to shell out $570 to make a routine flight to a destination not even two hours of airtime away.  I just happen to have a little more restraint and keep my vitriol and venom encased in harmless text on a brog that nobody on the planet reads except for me, as opposed to feeling entitled to dress like a 2000’s-era NBA player, and act about as much of a shithead as one.

Ed doesn’t seem to grasp that if Delta would ease off the gas on their price gauging and make flying a little more accessible to the people, not only would everyone flock to Delta if they’re the first ones to cut costs, it would then force all the other carriers to follow suit in order to keep up, and if the royal everyone, is just a little bit happier about not going as broke in order to travel, the civility of airline passengers would inevitably improve.

And then Ed’s completely out-of-touch analysis of the masses would begin to improve, traveling would stop feeling like such a colossally insufferable experience, and call me crazy, everyone would probably make more money in the end, because that’s often just what happens when consumers are actually made happy sometimes.  There’s enough empirical evidence to show the sheer profitability of people not being shitheads to the masses, and hopefully the airlines will rediscover this and the skies may become a little friendlier when they come to that revelation.

I’m drained and I need a vacation

~ dannyhong ~ Leave a comment

As I’ve often said in my life, if there were a such things as a mythical purgatory, mine would undoubtedly look like Reagan National Airport based on how much time in my life I feel that I’ve wasted here.  Even now, I am once again stuck here on account of multiple flight delays, probably because of some rain as if the stuff has never existed in the history of the universe.

And it’s not one of those old “well maybe if you actually paid full fares” accusations I used to get when I had a flight pass and could jet set on standby flights any availability I got, because that ship has long sailed and I’m on a full-ass fare and still dealing with the insufferable passage of time at DCA.

Anyway, as the title of this post so succinctly reads, I am drained and I am in need of a real break.  The week of Thanksgiving started off a little bumpy, but limped towards progress, the holiday itself was really personally fulfilling, and there were a lot of good memories.  However, my holiday started with a long-ass drive, concluded with a long-ass drive, and now I’m stuck at my personal hell just trying to get home, so I can get back to work without really having any time to have unwound or relaxed, at all.

As I’ve said in the past, I’m probably at that stage of life where a lot of people my age have to accept and understand the mortality of our parents, as well as the onset of babysitting, assisting, holding hands, arguing about independence while trying to not step on eggshells of frail personal egos and the fears of change and mortality of them themselves.

This past week was basically all of the above, trying to see if I could convince my dad to move into a home down in Georgia.  The place where I brought him allowed for us to do a trial stay for a week, and I loved the idea of doing over Thanksgiving, because I always made me feel very sad over the years of my dad being by himself on just about every holiday, and I could have him spend this year’s with me, as well as hope to see if he could accept the place as a viable landing spot to get him out of his current home which is too big, has too many stairs and way too isolated from any family members who are willing to help him. 

Although there were some good times during the week, like having my dad over for Thanksgiving and ensuring that he wouldn’t be by himself, and having him spend some time with my kids, his grandchildren, the end result is basically no real different than when we started.  Such wasn’t really unexpected, and I’m honestly not really surprised, but it’s still disappointing that all the time, care and effort I put into everything led basically nowhere, and at the end of the day I can’t make him make a decision, and it’s up to him to decide, something at all, no matter how much logic and truth my sister and I try to get into his head.

Needless to say, I am just drained.  My life in general operates at a pretty high stress threshold to begin with these days, and adding my dad and all his end of life affair footwork on top of it is perpetually overflowing me on a regular basis, and I don’t feel as if I’ve had a chance to unwind, decompress or just catch my breath in weeks.

I think I may have to use a vacation day in the coming weeks to just take a random midweek day off where I can not be the first fucking person up in the morning, get some actual sleep, and hopefully a feeling of actual physical and mental recharging.

I don’t believe he didn’t know how poorly this would be received

~ dannyhong ~ Leave a comment

ANF: US Transportation Secretary Sean Duffy basically says the majority of airline passengers are a bunch of slobs, encourages people to start dressing better when they travel at airports

Honestly, when I read the headline to this story, I couldn’t imagine that it was headed in any other direction than mass defiance, triggering and straight up rage-baiting from the federal fucking government.  To which it’s kind of sad, yet entertaining, but really more sad, that the federal government would go to the trouble to immaturely rage-bait as if they were a low-tier Instagrammer trying to get shock views with a poor take.

There’s no way Sean Duffy wouldn’t have known that posting a video, calling out primarily everyone who goes to airports in sweats, pajamas or otherwise comfortable clothes, and essentially blaming them for the uptick in disorderly conduct incidents at airports and on airplanes, wasn’t straight trolling.  As if he himself actually ever goes to airports for any other reason than to do his job, but he’s most definitely not flying commercial, with the rest of the pleebs, when he probably flies private, when for his own personal needs.

I mean it goes without saying that Americans today, more than ever, hate being told what to do, but telling them how they need to be dressing, that’s a tier above as far as triggering the defiance of modern America.  The response from the masses have been predictable and not at all surprising.

I’m sure all the fights and incidents have nothing to do with the fact that over the last two decades, the airline industry has been stoking the flames of passenger dissatisfaction, with all sorts of bullshit shenanigans such as cramming more seats into planes, reducing leg room, personal space, charging for bags, charging for snacks, and of course, the escalations of fares in general with absolutely no justification for doing so other than to line the profits of companies that are already billion dollar companies, among other things.

It’s totally because people are rolling into airports wearing sweatpants or pajamas.  Yep, makes total sense.  Hey, perhaps if we’re being encouraged to go back into the golden age of airlines, why not allow smoking on flights again?  Why not fire all the male flight attendants, and make sure all planes are staffed by attractive stewardesses instead?

The more I think about this whole thing, the more I can’t believe that this was absolutely anything other than a classic rage-baiting troll job, except that it’s coming from within our own government.  Like some defiant shit influencer who wants to throw shade, except in this case it’s coming from a 54-year old man(-child).

Honestly, this is all probably part of a larger, more nefarious plot, in order to force more martial law into things that ordinarily never needed it.  Duffy rage-baits the traveling nation, many predictably start dressing up like even bigger slobs at airports in defiance.  Airlines have little choice but to enforce their own dress rules, leading to more irate customers, passengers, and causing more incidents.  The National Guard suddenly has to start showing up at airports, and funding somewhere more essential is depleted in order to support.  Hashtag ‘Murica.

I’m sure this is going to go over well not

~ dannyhong ~ Leave a comment

SFGate: Southwest Airlines unveils new boarding policy, where passengers board in order of window seats first, middle seats, and aisle seats last

At this point, I really should start implementing a tag on my brog for Southwest, because they keep doing things that I keep finding brog-worthy and then I actually write about them, as if I’m chronicling their gradual downward spiral.  They just can’t keep doing questionable things, and I feel like that at the corporate level, there’s some obnoxious visionary who is trying way too hard to put their stamp on the company by making all these questionable choices for really no other reason than the sake of making them, and probably gets off on words like “disrupting” and “aviation space.”

But circling back to this new boarding process, where windows get on first, and aisles get on last, I just feel like this is something that seems destined to fail, on account of people just not adhering to the rule, and the amount of outcry it’s inevitably going to cause because it’s just not working the way SWA corporate envisioned it working.

It doesn’t matter what airline it is, in the hierarchy of passengers, middle seat is supposed to be the very bottom of the pecking order.  Even in old Southwest internal lexicon such a notion was commonplace, where flight attendants would even make tongue-in-cheek jokes about the old boarding process, where Group A stood for Anywhere, as in you can sit anywhere you want, Group B stood for Back of the plane, because that’s where all the remaining good seats are, and Group C stood for Center seat, because that’s all that’s going to be left for you bottom feeders.

Deliberately creating a policy where the positions are forcefully switched is not going to go over well at all, because not only are passengers who prefer aisles not going to handle being considered bottom-tier very well, imagine the people who hate window seats but like getting on the aircrafts as soon as possible having to deal with this new Sophie’s Choice; status vs. preference vs. potential cost differences.  And middle seats still lose, because although their tier might be considered elevated over aisle-seat losers, when the flight takes off, they’re still parked in the middle seat, most likely squished between two fat fucks because Americans are always going to be a bunch of fat fucks.

My favorite part about this whole announcement was this quote:

If queuing isn’t good, boarding isn’t good,” Lisa Hingson, managing director of innovation, told the Wall Street Journal. “So we spent a lot of time studying queuing.”

Studying queueing, lmao.  There’s nothing to study when it comes to queueing, because a study doesn’t account for the infinite variable that is there are a few billion asshole airline passengers in the world, and there’s no finite way to factor for some flights having none of them on any given flight, or some having many of them.

Sure, there are plenty of people that will be willing to adhere and give the system a chance, but then there are always, always going to be just a few of them that have zero intention of sticking to the plan, and nothing short of the gate agent enforcing the queue and stopping any and all violators from boarding too early, this is going to fail 100% of the time.  Those gate agents probably don’t get paid enough nor do they give enough fucks to even try to stop asshole passengers from jumping in whenever they want and ruining the process for the entire flight, and departure times and delays are inevitably going to get wrecked by this, and in the grand spectrum calculus of airline operations, it’s only a matter of time before this shitty idea is quietly scrapped and they return to more traditional, fall-in-line boarding process.

Somewhere else in this whole thing, I have to be curious on how this is going to impact the whole, large passenger policy that Southwest used to be applauded for in having, where large passengers had the possibility of getting a free adjacent seat if the flight had availability.  If there are going to be price tiers in accordance to boarding priority, surely there will be new ways for people to try and game the system in order to save a few bucks, and I have to wonder if SWA people thought this through enough to merge with existing policies in place, unless said policies were on the chopping block for restructure in order to not lose money on these new potential pricing tiers.

Either way, I can’t imagine that this is going to end well.  I like to imagine that when this shit rolls out, it won’t take more than the first flight, before passengers, by virtue of being selfish dicks or just plain ignorance, queues up out of order, isn’t stopped at the gate, and boards when they shouldn’t have.  They sit down in an aisle, take up overhead space with their carry-on, and later on in the boarding, someone who’s a middle seat passenger is denied overhead space, and/or is jilted over having to wait for the prior aisle-seat dick to get out of the way so they can board, and already the flight experience is stained.

Before we know it, a fight breaks out, and 12 people record it on their phones from differing angles, and Southwest is back in the news again for another passenger fight, and absolutely nothing has changed at all.

gg Southwest, look forward to the next bonehead disruptor idea y’all come up with next.